You sign in to Credit Key through the borrower portal on creditkey.com or in the Credit Key mobile app. This website is independent and cannot log you in, reset your password or see your account. If you are locked out, contact Credit Key support at (844) 334-3636.
Where to sign in
- Web: go to creditkey.com and choose the borrower sign-in. Type the address yourself instead of following a link in an email.
- Mobile: the Credit Key app on the Apple App Store or Google Play.
If you cannot get in
- Use the password reset link on the sign-in screen.
- Check you are using the email address you applied with, often the one used at a merchant's checkout.
- If the account is locked or the reset email does not arrive, call (844) 334-3636 or write to support@creditkey.com.
Support is open Monday to Friday, 9am–1pm and 2pm–6pm Central.
What you can do once signed in
- See purchase history and upcoming payments
- Set up or change bank payments
- Activate the Credit Key Card
- Check available credit
Need money in hand, not checkout credit?
Request a personal loan through our lender network. It is a separate service from Credit Key and the request is free.
Spotting a fake login page
Look at the address bar: it should be on creditkey.com. Be wary of pages that copy the logo and ask for your password or bank details. We will never ask for your Credit Key credentials.
Common sign-in problems
| Problem | Likely cause | Fix |
|---|---|---|
| Email not recognized | You applied with a different address at a merchant | Try other business emails |
| Reset email never arrives | Spam filtering | Check junk; add support@creditkey.com to contacts |
| Account locked | Too many attempts | Call support |
| Signed in but no credit shown | Limit changed after a refresh | Ask support for the reason |
Account security
- Use a unique password for Credit Key.
- Do not share login details with staff; ask Credit Key how to handle additional users.
- Review the payment schedule monthly for orders you do not recognize.
- Report anything suspicious to Credit Key straight away.
Common questions
Can I log in to Credit Key on this site?
No. This is an independent information site. Sign in at creditkey.com or in the official app.
How do I reset my Credit Key password?
Use the reset option on the Credit Key sign-in screen. If that fails, contact support at (844) 334-3636.
Sources
Checked November 12, 2026. We link to primary sources so you can verify each figure yourself.